Yes, we do offer installment payment options. You can choose Shop Pay, Afterpay, Klarna, or Affirm to pay over time. These options will appear on the final checkout page, where you can select the plan that works best for you.

However, we regret to inform you that we do not accept Medicare or Insurance.

We currently ship to the United States, Canada, Germany, France, Spain, Belgium, Italy, Luxembourg, and Austria.

Yes, the scooter can handle light gravel paths and short grass with mild bumps. However, we do not recommend using it on soft sand. Soft sand lacks sufficient support and may allow sand to enter the wiring components, which could potentially damage the scooter.

We do not recommend using the mobility scooter in the rain, as it is not waterproof. There are wiring components located at the bottom of the scooter, and exposure to rainwater may cause water to enter the system and potentially damage the scooter. In addition, rainy conditions can reduce visibility and increase safety risks, so we advise avoiding use in wet weather.

Lite/Folo and Voyager are designed for travel convenience. The compact folding design allows easy storage, and some users have successfully used the scooter for airline travel. Please confirm battery requirements with your airline before traveling.

We currently do not have any authorized dealers. However, we have warehouses in Seattle and Miami, where customers can visit in person to view our mobility scooters. If you are located near either of these cities, please contact our customer service team for further assistance.

Yes, we offer discounts for veterans/ first responders. You can learn more through this link.

If you would like to purchase additional accessories or replacement parts, please take a photo of the part you need and provide your scooter’s serial number (VIN). Then send the information to our email cs@scootngo.com, and our customer support team will assist you with the purchase.

Yes. We recommend fully charging the battery before using the scooter for the first time to ensure optimal performance.

Charging time varies depending on the model:
Comfort: Approximately 7 hours to fully charge
Lite: Approximately 4 hours per battery to fully charge
Folo: Approximately 7 hours to fully charge
Voyager: The battery takes about 6-8 hours to fully charge.
Please note that charging time may vary depending on the remaining battery level and battery condition.

Yes. Most of our foldable models are designed to fit into standard car trunks when folded. However, trunk size may vary by vehicle model.

Yes. All models use removable batteries, which means you can easily replace or carry a spare battery for extended use. Simply disconnect and install a fully charged battery when needed.

No, it is not necessary to remove the battery for charging. The batteries for Comfort, Folo, Lite and Voyager models can be charged either while installed on the scooter or separately after being removed, as they are removable batteries

The climbing ability varies depending on the model and rider conditions (such as weight, battery level, and road surface).
Lite: Recommended for slopes up to approximately 6–10° under normal conditions.
Folo: Suitable for slopes up to approximately 6° under normal conditions.
Voyager: Suitable for slopes up to approximately 6° under normal conditions.
Comfort: Designed for heavier-duty use, capable of handling slopes up to approximately 9-15°under normal conditions.
Please note that actual performance may vary depending on rider weight, battery charge level, and road conditions. For safety, we recommend avoiding steep or slippery slopes.

Our charger is compatible with 110V–240V voltage. If you plan to travel with your scooter to another country, please kindly check whether the local voltage falls within this range.
If it does, you will only need to purchase a suitable plug adapter for that country, and the charger should work normally.

When all battery indicator bars or dots are fully lit, it means the battery is fully charged. The red indicator is only a warning signal and does not necessarily mean the battery is low.
If only the red segment or indicator is lit, it indicates that the battery needs to be charged.

Please make sure that the battery switch and the red brake handle switch are turned on before starting. lf you still cannot start the scooter after trying, please contact cs@scootngo.com.

Please take photos of the scooter’s packaging, the damaged areas, the frame number, and the order number, and email them to our customer service team. Our email is cs@scootngo.com.

We offer a 14-day return policy.
If the return is due to a quality issue, we will provide a free return label and cover the return shipping cost.
If the return is due to personal reasons (non-quality issues), the customer is responsible for the return shipping cost.
Please note that returns must be sent back in the original packaging.