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Warranty Policy
At SCOOTNGO, we take great pride in the quality and durability of our products. Every mobility scooter we sell is backed by a limited warranty against manufacturing defects, ensuring peace of mind with your purchase.
Welcome to the warranty service of our mobility scooters. This document elaborates on the details of the warranty plan, including coverage information, claim application guidelines, cancellation policies, etc.
If you have any questions, please contact us at cs@scootngo.com or call (626) 998-3299
Initial Warranty Period & Covered Products
This warranty applies only to products, parts, and components (hereafter PRODUCTS) that have been manufactured, assembled, or sold in new condition by SCOOTNGO. It covers replacement or repair in case of a manufacturing flaw in materials or workmanship, subject to the exclusions, limitations, and procedures explained below.
This warranty is non-transferable and applies only to the original retail buyer (hereafter BUYER) who has retained constant ownership of the PRODUCTS since their original purchase in new condition.
Our initial warranty periods vary by model as outlined below:
- Mobility Scooter Voyager
- Mobility Scooter Lite
- Mobility Scooter Comfort
- Mobility Scooter Folo
1-year warranty on all electronic parts (including battery, motor, controller, display, lights).
1-year warranty on the mobility scooter frame.
1-year warranty on all electronic parts (including battery, motor, controller, display, lights).
1-year warranty on the mobility scooter frame.
1-year warranty on all electronic parts (including battery, motor, controller, display, lights).
1-year warranty on the mobility scooter frame.
1-year warranty on all electronic parts (including battery, motor, controller, display, lights).
5-year warranty on the mobility scooter frame.
Extended Warranty Period
If you wish to continue enjoying our warranty service after the original warranty period expires, you may purchase an extended warranty plan.
The extended warranty begins automatically once the original warranty period ends. For example, if your product includes a 1-year or 5-year original warranty, purchasing a 1-year extended warranty will add 1 additional year of coverage after the original warranty expires.
The coverage provided under the extended warranty remains the same as the original warranty, including the types of parts covered.
Note: No official warranty is provided for used or secondhand mobility scooters.
Fast, Free Shipping
Fast, Free Shipping
Enjoy free delivery straight to your doorstep. All orders are shipped directly from our local Canadian warehouse and typically arrive within 3–7 business days, so you can sit back and relax while we take care of the rest.
14-Day Easy Returns
14-Day Easy Returns
Changed your mind? No worries. Return your undamaged scooter within 14 days. Once your return passes inspection at our warehouse, your refund will be processed promptly.
See our Return & Exchange Policy for details.
1-Year Worry-Free Warranty
1-Year Worry-Free Warranty
- A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)
- A 1-year warranty on mobility scooter frame.
Need Help?
Call us at (626) 998-3299
The Comfort Scooter brings ease and enjoyment to your daily travels. It features a swivel seat for effortless entry, spacious baskets for your necessities, and bright LED lighting for improved visibility. A reliable choice for everyday errands and short trips.
Drivetrain: 1-year
Electronics: 1-year
Battery: 1-year
Frequently Asked Questions
Answers to most common questions about products, orders, shipments, and payments.
What is the shipping time?
Orders are usually shipped within 2 business days, and delivery takes about 3-7 business days depending on your address. Once shipped, you'll receive a tracking number via email.
Can l use medical insurance for purchase?
Sorry, we currently do not support purchases with medical insurance.
Can l buy an extended warranty?
Yes. You can purchase an extended warranty separately. Please note the order number when placing an order or contact cs@scootngo.com to complete the purchase.
Can I pay in installments?
We support installment payments through Klarna, Shop Pay, and Afterpay. If you encounter any payment issues, please contact our customer service team cs@scootngo.com for assistance.
Can l take the scooter on an airplane?
The Lite and Folo models are designed for travel and can be taken on an airplane. Please note that the battery must be carried with you, and the scooter can only be checked in after the battery has been removed.
The Comfort model, however, is not suitable for air travel.
To avoid any unexpected issues, we strongly recommend checking with your airline in advance, as policies and regulations may vary.
How long does charging take?
Lite: The battery takes about 4-5 hours to fully charge one battery.
Folo: The battery takes about 5-6 hours to fully charge.
Comfort: The battery takes about 8-10 hours to fully charge.
How to check battery indicator lights?
Lite: 2 red + 3 green lights = fully charged.
Comfort/Folo:5 green + 2 yellow + 1 red = fully charged.
What can I do if my scooter doesn't power on?
Please make sure that the battery switch and the red brake handle switch are turned on before starting. lf you still cannot start the scooter after trying, please contact cs@scootngo.com.
