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Warranty Policy
At SCOOTNGO, we take great pride in the quality and durability of our products. Every mobility scooter we sell is backed by a limited warranty against manufacturing defects, ensuring peace of mind with your purchase.
Welcome to the warranty service of our mobility scooters. This document elaborates on the details of the warranty plan, including coverage information, claim application guidelines, cancellation policies, etc.
If you have any questions, please contact us at cs@scootngo.com or call (626)998-3299
Initial Warranty Period
We provide a one-year initial warranty service for your mobility scooters. Within this one year, if the mobility scooter fails to function properly due to material or workmanship defects, we will provide repair or replacement services for you by the provisions of this plan.
Covered Products
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This warranty applies only to products, parts, and components (hereafter PRODUCTS) that have been manufactured, assembled, or sold in new condition by SCOOTNGO.
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This warranty applies only to replacement repair of PRODUCTS in case of a manufacturing flaw in materials or workmanship, in accordance with the Scope of Warranty Service, and subject to any and all exclusions, limitations, and procedures explained below.
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This warranty is not transferable in any way and may not be exercised by anyone other than the original retail buyer (hereafter BUYER) of the PRODUCTS, only if the BUYER has retained constant ownership of the PRODUCTS since their original purchase of the PRODUCTS and only to PRODUCTS purchased in new condition either.
- A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)
- A 1-year warranty on mobility scooter frame.
Extended Warranty Period
If you wish to continue enjoying the warranty service after the initial one-year warranty period, you can choose to extend the warranty term.
The extended warranty period takes effect from the end date of the initial warranty period. The specific coverage scope is the same as that of the initial warranty period, but it is subject to the various terms and conditions stipulated in this document.
Note: No official warranty is provided for used mobility scooters.
Talk to an Expert:
(626) 998-3299
Fast, Free Shipping
Fast, Free Shipping
Enjoy free delivery straight to your doorstep anywhere in the continental U.S. Orders typically arrive within 3–7 business days, so just sit back and relax while we handle the rest.
14-Day Easy Returns
14-Day Easy Returns
Changed your mind? No worries. Return your undamaged scooter within 14 days. Once your return passes inspection at our warehouse, your refund will be processed promptly.
See our Return & Exchange Policy for details.
1-Year Worry-Free Warranty
1-Year Worry-Free Warranty
- A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)
- A 1-year warranty on mobility scooter frame.
Built for daily adventures, this four-wheel folding scooter provides a comfortable, reliable ride. Its removable battery offers up to 15.5 miles of range, while the built-in USB port and included storage bag ensure effortless, on-the-go convenience.
Community Reviews
Operation Guide
Specifications
| CATEGORY | SPECIFICATION |
|---|---|
| Warranty |
Frame: 5 years
Drivetrain: 1-year Electronics: 1-year Battery: 1-year |
| Overall Width |
20.08''
|
| Overall Length |
39.37''
|
| Ground Clearance |
2.2''
|
| Folded Size |
L 39.37'' x W 20.08‘’ x H 12.6''
|
| Rear Wheels |
8" x 1.97"
|
| Front Wheels |
8" x 1.97"
|
| Drivetrain |
Rear wheel drive, sealed transaxle, 24-volt brushless
|
| Braking System |
Regenerative and electromechanical
|
| Braking Distance |
31.5"
|
| FOLO | LITE | |
|---|---|---|
| Range | 15.53 miles Max Range | 15 miles max range |
| Speed | 3.7 MPH | 5 MPH |
| Battery | 24V 12AH | 24V, 6.6AH per battery x 2 batteries, total 13.2 Ah |
| Rider Payload Capacity | 298 lbs | 270 lbs |
| Folded Size | L 39.37" x W 20.08" x H 12.6" | L 19.88" x W 12.48" x H 29.17" |
| Turning Radius | 47.24" | 57" |
| Item Weight | 50.16 LBS with battery | 45.19 LBS with battery |
FAQ
Which mobility scooter should I choose?
Choose the model based on your usage frequency, travel distance, and weight capacity. To learn more about the features and differences of each model, please visit our comparison page.
What is the shipping time?
Orders are usually shipped within 2 business days, and delivery takes about 3–7 business days depending on your address. Once shipped, you’ll receive a tracking number via email.
Can I take the Lite scooter on an airplane?
Yes. Both the Lite and Folo models can be taken on an airplane and are TSA approved. However, please note that the battery must be carried with you, and the scooter can only be checked in after the battery is removed. To avoid any unexpected issues, we strongly recommend that you check with your airline in advance, as some airlines may have special regulations.
Can I use medical insurance for purchase?
Sorry, we currently do not support purchases with medical insurance.
Can I buy an extended warranty?
Yes. You can purchase an extended warranty separately. Please note the order number when placing an order or contact cs@scootngo.com to complete the purchase.
What is the slope climbing ability?
Scootngo scooters can handle inclines of about 6–10 degrees.
How long does charging take?
The battery takes about 3–4 hours to fully charge.
How to check battery indicator lights?
Lite: 2 red + 3 green lights = fully charged.
Comfort/Folo: 5 green + 2 yellow + 1 red = fully charged.
What’s the distance between Lite’s seat and handlebar?
Approximately 33 cm (13 inches).
What if my scooter doesn’t power on?
Please make sure that the battery switch and the red brake handle switch are turned on before starting. If you still cannot start the scooter after trying, please contact cs@scootngo.com.