Warranty Policy
At SCOOTNGO, we take great pride in the quality and durability of our products. Every mobility scooter we sell is backed by a limited warranty against manufacturing defects, ensuring peace of mind with your purchase.
Welcome to the warranty service of our mobility scooters. This document elaborates on the details of the warranty plan, including coverage information, claim application guidelines, cancellation policies, etc.
If you have any questions, please contact us at cs@scootngo.com or call (626) 998-3299
Initial Warranty Period
We provide a one-year initial warranty service for your mobility scooters. Within this one year, if the mobility scooter fails to function properly due to material or workmanship defects, we will provide repair or replacement services for you by the provisions of this plan.
Covered Products
- This warranty applies only to products, parts, and components (hereafter PRODUCTS) that have been manufactured, assembled, or sold in new condition by SCOOTNGO.
- This warranty applies only to replacement repair of PRODUCTS in case of a manufacturing flaw in materials or workmanship, in accordance with the Scope of Warranty Service, and subject to any and all exclusions, limitations, and procedures explained below.
- This warranty is not transferable in any way and may not be exercised by anyone other than the original retail buyer (hereafter BUYER) of the PRODUCTS, only if the BUYER has retained constant ownership of the PRODUCTS since their original purchase of the PRODUCTS and only to PRODUCTS purchased in new condition either.
- A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)
- A 1-year warranty on mobility scooter frame.
Extended Warranty Period
If you wish to continue enjoying the warranty service after the initial one-year warranty period, you can choose to extend the warranty term.
The extended warranty period takes effect from the end date of the initial warranty period. The specific coverage scope is the same as that of the initial warranty period, but it is subject to the various terms and conditions stipulated in this document.
Note: No official warranty is provided for used mobility scooters.
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Fast, Free Shipping
Fast, Free Shipping
Enjoy free delivery straight to your doorstep anywhere in the continental U.S. Orders typically arrive within 3–7 business days, so just sit back and relax while we handle the rest.
14-Day Easy Returns
14-Day Easy Returns
Changed your mind? No worries. Return your undamaged scooter within 14 days. Once your return passes inspection at our warehouse, your refund will be processed promptly.
See our Return & Exchange Policy for details.
1-Year Worry-Free Warranty
1-Year Worry-Free Warranty
- A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)
- A 1-year warranty on mobility scooter frame.
Need Help?
Call us at (626) 998-3299
Weighing just 45 lbs, the LITE scooter is designed for everyday convenience. It folds quickly for easy storage and transport, and delivers up to 15 miles of range per charge—perfect for commuting, shopping, short trips, or getting around town with ease.
Community Reviews
Frequently Asked Questions
Answers to most common questions about products, orders, shipments, and payments.
What is the shipping time?
Orders are usually shipped within 2 business days, and delivery takes about 3-7 business days depending on your address. Once shipped, you'll receive a tracking number via email.
Can l use medical insurance for purchase?
Sorry, we currently do not support purchases with medical insurance.
Can l buy an extended warranty?
Yes. You can purchase an extended warranty separately. Please note the order number when placing an order or contact cs@scootngo.com to complete the purchase.
Can I pay in installments?
We support installment payments through Klarna, Shop Pay, and Afterpay. If you encounter any payment issues, please contact our customer service team cs@scootngo.com for assistance.
Can l take the Lite scooter on an airplane?
Yes. Both the Lite and Folo models can be taken on an airplane and are TSA approved. However, please note that the battery must be carried with you, and the scooter can only be checked in after the battery is removed. To avoid any unexpected issues, we strongly recommend that you check with your airline in advance, as some airlines may have special regulations.
How long does charging take?
Lite: The battery takes about 4-5 hours to fully charge one battery.
Folo: The battery takes about 5-6 hours to fully charge.
Comfort: The battery takes about 8-10 hours to fully charge.
How to check battery indicator lights?
Lite: 2 red + 3 green lights = fully charged.
Comfort/Folo:5 green + 2 yellow + 1 red = fully charged.
What can I do if my scooter doesn't power on?
Please make sure that the battery switch and the red brake handle switch are turned on before starting. lf you still cannot start the scooter after trying, please contact cs@scootngo.com.
- KBKassandra B.Verified BuyerReviewingLiteI recommend this productRated 5 out of 5 stars5 days ago5 Stars
I got the lite. I love the one step fold and no assembly needed. It is lite weight and airport ready. Thank you for a great product.
- WMWilliam M.Verified BuyerReviewingLiteI recommend this productRated 5 out of 5 stars5 days ago5 Stars
Finally completing the scooter cover. Now easy to use and light weight for a hard cover.
- DWDarnell W.Verified BuyerReviewingLiteI recommend this productRated 5 out of 5 stars6 days agoLike it a lot
It is very light that’s the main reason why I bought it and it’s very sturdy. Haven’t seen how fast it could go yet.
- WFWendy F. F.Verified BuyerReviewingLiteI recommend this productRated 5 out of 5 stars1 week ago5 Stars
I have the Scoot and Go that completely folds up and I love it! It is very lightweight and gives us so much more room when we go on trips. My old scooter took up half the van!
- JMJohn M.Verified BuyerReviewingLiteI recommend this productRated 5 out of 5 stars1 week agoGreat scooter
It is a quality product at a reasonable price.
Danial in sales was extremely helpful. It’s 36 page instruction book is excellent English easy to understand and quite comprehensive at 36 pages long. It is like taking a driving course on how to enjoy and be safe on the product. It does what is advertised.